Intellectual Property Īll the original contents, features, designs, texts, audio and video contents, code, graphic assets and functionalities of the Services are owned by Mixvibes or are licensed to us by a third party and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. You agree not to access our apps or website by any means other than through the interfaces that are provided by Mixvibes for use in accessing the Services. It is a condition of the Licence that, except where permitted under applicable law, you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, rent, lease, loan, assign, sublicense, grant a security interest in or otherwise transfer any right. Subject to your compliance with these Terms, Mixvibes grants you a limited, personal, non-transferable, non-sublicensable, worldwide and non-exclusive licence to use our Services for your own personal, non-commercial use, (“Licence”). Therefore, you must be over 13 years of age to use our Services. Should we ask you to provide certain information by which you can be identified when using the Services, then you can be assured that it will only be used in accordance with our Privacy Policy, which can be accessed at and is incorporated into these Terms. Mixvibes is committed to ensuring that your privacy is protected. If you disagree with any part of the terms then you may not access the Services. Mixvibes may apply changes so we recommend visiting this page regularly to get the updated Terms.īy accessing or using the Services you agree to be bound by these Terms. These Terms apply to all visitors, users and others who access or use the Services. Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. I honestly hope one of the Denon DJ staff will soon acknowledge that both your complaints have been registered and what can or is being done about it.These Terms of Use ("Terms") are an agreement between Mixvibes and the users ("You") of Mixvibes' applications, software and websites ("Service"). My day job being (among other things) a process & business improvement advisor, it always get my fingers itching to dive into these processes and help the people figure out a way to improve customer service (in this case). They may even be checking on the matter as we speak, would be nice for you if they had reported that. Not sure how many went to Ultra Miami last week though :-). I have to say that - overall - the Denon DJ guys here are pretty helpful and usually quick to reply. The first reason is a “■■■■ happens” one, the second though a more serious issue. Did they tell you if it was a temporary computer problem (systems DO go down) or that your ticket just wasn’t in the system. If you state somewhere things take 3 days to process and then find out it is going to take longer, you have to be proactive and send those waiting a message apologizing for the delay at least.Īlso odd is that a support ticket couldn’t be opened. Whoever is at fault though, there is never an excuse for poor communication. Always a pity if something like this happens and you get stuck between two companies.
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